Troubleshooting

The feed is empty

Almost always one of three things, in this order of likelihood:

1. The score floor is too high for how specific your terms are. Lower it in steps of ten rather than all at once.
2. The terms are too narrow. An exact phrase term matches far less than people expect. Try the same words as include terms first.
3. It is a quiet week. A niche that produces four good conversations a week produces none in some weeks. Judge over a fortnight, not a day.

An empty feed is a legitimate outcome. The product is built to surface few things, and a tool that always has something for you is not scoring anything.

A score looks wrong

Open the breakdown before changing anything. Most surprising totals come from one factor, and the fix depends on which:

• Relevance low, everything else high — the conversation is about a neighbouring problem. Usually an exclude term.
• Purchase intent low on an otherwise perfect thread — the person is describing the problem, not shopping. That is working correctly, and those threads are often still worth a reply.
• Freshness dragging a strong lead down — an old thread with real intent. Worth reading; rarely worth replying to.

An alert did not arrive

Check the email score floor on the workspace first — it is separate from the feed's floor, and a lead can be in your feed while sitting below the threshold that would have mailed you.

Empty digests are suppressed deliberately, so a quiet period produces silence rather than a mail saying nothing happened.

Something is wrong with the service

/api/healthcheck reports whether the application can reach its database. It answers with a 200 and {"services":{"database":true}} when healthy, and a 503 when not.